Order & Shipping Information
We accept orders 24 hours a day, 7 days a week. All orders are processed and shipped from our Los Angeles, California location via the United States Postal Service (USPS) or other trusted carriers.
Please allow 1–2 business days for order processing before your package ships. Delivery dates are estimated and not guaranteed, as delays may occur due to factors beyond our control.
Orders placed on weekends or holidays will be processed on the next business day.
Please Note:
- Original shipping fees are non-refundable.
- Shipping charges are for the services provided by the carrier and will not be refunded if an item is returned for any reason.
Priority Shipping
Priority Shipping orders placed Monday through Friday, excluding weekends and holidays, before 12:00 PM PST will usually arrive within 2-4 business days from the shipped date. Please allow 1 business days for handling. Priority shipping is not guaranteed for a specific date.
Lost or Stolen Packages
If the package shows delivered to your shipping address but is missing you must report the lost package to us within 10 days of the delivered date. Upon reporting your lost package, we will inquire with our carrier about the lost package and attempt to have it recovered. You must also make claim with the carrier (USPS), and give us the claim number. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge or give you a store credit if we do not have an item in stock.
Bobby Jack is not responsible for packages that are delivered to a wrong address due to an incorrect shipping address provided by the customer. If an order is refused and returned by the customer, we will charge a 10% restocking fee and the original shipping will not be refunded.
Order Information Confirmation
Please make sure your information on your order is accurate upon checkout. Please note that if your shipping address is different from your billing address, we may require additional information. Customer service will contact you via the phone number or email. If our customer service is unable to contact you, it may delay the processing of your order and lead to a cancellation.