Return Policy

All returns must be process through our customer portal.

Returns are simple at Bobbyjackbrand.com. If you like to return your item(s) for any reason, we accept returns within fourteen (14) days of the delivery date for item(s) in new condition.Return item(s) must not be worn, damaged, washed, or altered in any way. All original tags must be attached. Bobbyjackbrand.com will not accept any returns postmarked after fourteen (14) days of the delivery date. When you return your item(s), you will receive a full store credit of your returned item(s).

Sale items, clearance items and flash deals are all final sale items and cannot be returned or exchanged, unless required by law.

Returns by mail

To return your item(s) by mail, please follow the directions below.

  1. Navigate to our customer portal and submit your return
  2. Please securely pack the item(s) and the return form in a box, bag or envelope of your convenience, you can use the original package too.

All refunds will be issued as store credit (gift cards). Please allow 1-2 weeks (USA and Canada) from the return ship date for your return to be processed and store credit issued. For international returns, allow 4 - 6 weeks from the return ship date for your return to be processed and store credit issued. The store credit amount will included on the amount paid by the customer after any discounts used or applied in the original purchase and it will not include the shipping cost paid by the customer, unless the customer is returning a damaged, defective or wrong item(s).

Damaged, defective or wrong items

If you receive a damaged, defective, or the wrong item(s), please call us toll-free at 877-207-0034, International 1-323-526-4444 (9am-5pm PST, Mon-Fri) within 14 days from the ship date.

Once, we approve the return or exchange of the damaged, defective, or the wrong item(s), we will provide you with a pre-paid trackable shipping label via email. After we receive the item(s), we will send you out the replacement item or provide you with a store credit.

Non-deliverable and returned shipments

A restocking fee of $10 will be assessed on orders that are refused by the customer at the time of delivery or returned due to a not-deliverable address.

Non-returnable items

Sale items, clearance items, and flash deals are all final sale items and cannot be returned or exchanged, unless required by law.

Questions and comments

For further assistance, contact us toll-free at 877-207-0034, International 1-323-526-4444 (9am-5pm PST, Mon-Fri). You can also cont us via email: info@curvysense.com and facebook messenger.