Return Policy

Returns are simple at Bobbyjackbrand.com. If you like to return your item(s) for any reason, we accept returns within fourteen (14) days of the delivery date for item(s) in new condition.Return item(s) must not be worn, damaged, washed, or altered in any way. All original tags must be attached. Bobbyjackbrand.com will not accept any returns postmarked after fourteen (14) days of the delivery date. When you return your item(s), you will receive a full store credit of your returned item(s).


Sale items, clearance items and flash deals are all final sale items and cannot be returned or exchanged, unless required by law.


To return your item(s) by mail, please follow the directions below.

 

  1. Fill out the RETURN FORM that was included in your original package. If you do not have a RETURN FORM, please download it here. If you have more than three (3) items to return, please write on the back of the RETURN FORM.
  2. Please securely pack the item(s) and the return form in a box, bag or envelope of your convience, you can use the original package too.
  3. Write the ORDER NUMBER (ex. CS11111) on the package.
  4. Purchase a trackable mailing label from a shipping service of your choice USPS, FEDEX or UPS. Customer is responsible for the return shipping label.
  5. Affix your mailing label and mail your package to the following address

 

Attention: Returns

Bobby Jack

5578 Bandini Blvd

Bell, CA 90201



If you are shipping an item(s) over $75, you should consider using a trackable shipping service and purchasing shipping insurance.

 

All refunds will be issued as store credit (gift cards). Please allow 1-2 weeks (USA and Canada) from the return ship date for your return to be processed and store credit issued. For international returns, allow 4 - 6 weeks from the return ship date for your return to be processed and store credit issued. The store credit amount will included on the amount paid by the customer after any discounts used or applied in the original purchase and it will not include the shipping cost paid by the customer, unless the customer is returning a damaged, defective or wrong item(s).

If you receive a damaged, defective, or the wrong item(s), please call us toll-free at 877-207-0034, International 1-323-526-4444 (9am-5pm PST, Mon-Fri) within 14 days from the ship date.

Once, we approve the return or exchange of the damaged, defective, or the wrong item(s), we will provide you with a pre-paid trackable shipping label via email. After we receive the item(s), we will send you out the replacement item or provide you with a store credit.

A restocking fee of $10 will be assessed on orders that are refused by the customer at the time of delivery or returned due to a not-deliverable address.

Sale items, clearance items, and flash deals are all final sale items and cannot be returned or exchanged, unless required by law.

For further assistance, contact us toll-free at 877-207-0034, International 1-323-526-4444 (9am-5pm PST, Mon-Fri). You can also cont us via email: info@curvysense.com and facebook messenger.